Privacy Policy Oak & Edge Flooring Ltd

Last Updated: 19 May 2026

Welcome to Oak & Edge Flooring (“we”, “our”, “us”). We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or contact us.

1. Who We Are

Oak & Edge Flooring Ltd
United Kingdom

If you have any questions regarding this Privacy Policy or your personal data, please contact us via our website contact form or by email.

2. Information We Collect

We may collect and process the following personal information:

  • Name

  • Email address

  • Telephone number

  • Billing and delivery address

  • Information submitted through enquiry or contact forms

  • Project details and flooring requirements

  • Website usage data, including IP address, browser type and pages visited

3. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide quotations and product information

  • Process orders and deliveries

  • Improve our website and services

  • Communicate with you regarding your project

  • Meet legal and regulatory obligations

  • Send marketing communications where consent has been provided

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

5. Marketing Communications

We may occasionally send information about new products, collections or services.

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

We will never sell your personal information to third parties.

6. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

Cookies may include:

  • Essential website functionality cookies

  • Analytics cookies

  • Performance and marketing cookies

You can manage or disable cookies through your browser settings.

For more information, please refer to our Cookie Policy.

7. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

  • Delivery and logistics providers

  • Payment processors

  • Website hosting providers

  • Professional advisers and legal authorities where required

All third parties are required to respect the security of your personal data.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements.

9. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure.

However, no internet transmission is completely secure and we cannot guarantee absolute security.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

  • Lodge a complaint with the UK Information Commissioner’s Office (“ICO”)

For more information, visit Information Commissioner’s Office (ICO)

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Oak & Edge Flooring Contact Page